Antiques Central Customer Terms and Conditions
Placing your order
Antiques Central do not accept orders or ship to customers located outside of the UK Mainland.
Once you place an order with Antiques Central you will need to supply your name, UK delivery address, email and contact phone number prior to Antiques Central shipping your order. This is quite straightforward and you can do it at checkout. Without this information we will not be able to contact you or notify you of acceptance of your order and confirm the shipping details. A contact telephone number is also required so that we can reach out to you if there is a problem with your order. We will, unless you advise us otherwise, pass this information to our couriers or other agents in the event they need to contact you directly to arrange the processing or delivery of your order.
As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site.
Once your order information and payment has been received, the completion of the contract between Antiques Central and yourself takes place. We may not be able to fulfil our obligations if:
• The product you ordered is no longer available or is out of stock
• You are unable to make payment in full
• You have not supplied all of the information we require to make delivery or arrange postage
• There has been a pricing or product description error
• You fail to comply with any order criteria set out in our Terms & Conditions
If there are any problems with your order, you will be contacted by Antiques Central either by email or by phone. We reserve the right to reject any offer of purchase by you at any time.
Contract cancellation
Please note that if you wish to exercise your right to cancel this contract prior to order completion and despatch you can do so within fourteen days of purchase. If your order has already been completed and the item has been dispatched please follow the procedure set out in our retail returns policy.
Our terms of sale were designed to treat both Customers and Vendors fairly, in order to make the shopping/selling experience with Antiques Central just as exceptional as the items.
To protect our Customers from disappointment or the unexpected, we strongly encourage them to closely inspect item photos, descriptions and details before purchasing anything on the Site, and then again upon delivery or pickup.
If the Customer is unsure about an item's condition, dimensions, quantity, or description, they can send their questions to Antiques Central via the contact form on the contact page of the Site.
Can I cancel an order?
If a Customer changes their mind or decides for any other reason that they do not want to purchase the Goods before the Goods have been dispatched, they can cancel the order on the Site and receive a refund.
The right to cancel does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the customer’s specific requirements. If in doubt, the Customer can contact Antiques Central via the contact form on the contact page of the Site.
If the Customer cancels an order after an item has already been marked as dispatched for delivery, the costs of delivery are non-refundable.
To cancel the order, the Customer must contact Antiques Central and follow the specified cancellation procedure.
Can I return an item?
Consumers based in the United Kingdom can request to return the Goods up to 14 days after the Goods have been received. Once accepted, the buyer is in charge of the shipment and should organise it as soon as possible (except in the case of a return of faulty Goods).
To initiate a return, the Customer must contact Antiques Central via the contact form on the contact page of the Site and follow the specified procedure. In the return request, the reason for the return must be included along with photos of any damage of the Goods, if faulty.
As with cancellations, the right to return an item does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the Customer’s specific requirements.
Additionally, the Customer may not return an item for "inaccurate listing” reason when its dimensions or other characteristics do not fit its requirements. We strongly recommend that buyer measures all access areas prior to making a purchase.
If in doubt, the Customer can contact Antiques Central via the Site.
In case of a return, the costs of delivery (i.e. outbound delivery costs when Goods are sent from Antiques Central to a Customer) are non-refundable.
The Customer is responsible for organising the return of Goods and for paying delivery costs. Once the item is returned to Antiques Central in the same condition, Antiques Central will confirm receipt and refund the Customer. If an item is returned to Antiques Central damaged, or in an unsuitable condition, Antiques Central will not be able to process the refund . All items are carefully inspected by Antiques Central on return and prior to any refund being processed.
Acting under the Consumer Rights Act 2015, customers may return faulty Goods that are damaged in transportation or the listing on the Site is materially inaccurate, misleading, or misrepresents the Goods. In these cases, the Customer must provide photographic evidence to Antiques Central or reject the delivery on arrival.
Please note that vintage items are not sold as new and are likely to show signs of wear and tear. This is not sufficient grounds for a refund.
Antiques Central may refuse a return of an item has been altered by the Customer in any way.
Antiques Central are not liable for any damages or loss sustained in transit via third parties or third party couriers organised by the Customer.
Returned items must be in perfect and saleable condition with the original packing. If the goods do not reach us in perfect and saleable condition and in their original packaging then your right to a refund may be affected.
We ask that you notify us immediately in the unlikely event that your goods do not arrive or arrive damaged. We will gladly offer you an exchange, refund or credit note, or arrange for any damage to be rectified if the damage occurs in transit, is caused by our couriers or the postal service.
If you are returning an item, the goods are your responsibility until received by us. The cost for returning goods that have not been damaged in transit or are not as described is at your expense. This includes any duty/surcharge/tax etc or any other payments due on returned items.
Antiques Central is not responsible for returned goods being lost or damaged in transit, if a returned item arrives damaged or is lost in transit then your right to a refund may be affected.
Product pricing & descriptions
Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including photographs and product descriptions, appearing on this website at a particular time may not always reflect the current status of the item for sale at the exact moment you place an order. If you are unsure about any aspect of the item or you would like additional information, please contact Antiques Central direct using the contact form.
Please also be aware that our products are either handmade, vintage, retro or antique. Some items may have imperfections. Some items that are dispatched may differ slightly from the images shown on the website. Items will have the signs of wear and tear associated with their age and usage. We will always do our best to draw your attention to any apparent defects when you order from us other than those that might be expected from an item’s age or previous usage or that have not already been mentioned in our condition report.
UK mainland delivery
UK mainland is defined as England, Wales, and Scotland.
UK mainland excludes Isle of Wight, Scottish Isles, Channel Islands, Eire and Northern Ireland and the rest of the World.
For smaller packages our nominated postal couriers will make every effort to get goods/packages to their rightful recipient. It is the recipient’s responsibility to ensure that they are available to collect such goods when they are delivered.
Antiques Central are not responsible for shipping delays due to circumstances beyond our control.
Although we can arrange pick up of your order on appointment and on condition proof of identity is provided, there is no discount on the point of sale purchase price. The pick up address is confirmed once payment has been made and the pick up date and time have been agreed. A minimum of three working days is required in advance of agreed pick up date.
Payment
Payment for all orders is at point of sale and not at point of dispatch or pick up.
Antiques Central does not accept cash payments, please proceed to check out to pay for your purchase.
The total cost of your order is the price of the product ordered including the postage charge. Antiques central does not charge for shipping to the UK Mainland, this is included in the purchase price at the point of sale.
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to take an order for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold.
To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:
• Provide your real name, phone number, e-mail address and any other requested information.
• Be over 18 years of age.
• Stipulate an acceptable delivery address. Please note that PO Box numbers, hotels and temporary accommodation addresses are not acceptable.
All prices shown are in GBP (sterling) and we only accept payment in this currency.
Data Protection, Privacy & Security
Antiques Central is committed to preserving the privacy of all visitors to our website. This privacy statement relates to our practices in connection with our website. We fully respect your right to privacy. We will not collect personal information/personal data about you when you visit our website unless you choose to provide that information using the “contact” form. By using this site, you consent to the collection and use of your information under the terms of this privacy statement. Please read the following privacy statement to understand how we use and protect the information that you choose to provide to us.
Personal information which we collect from you
When you visit our website, you may wish to provide certain information about yourself, such as when you complete our “Contact” form. Antiques Central does not collect any personal data about you on this website, apart from the information which you volunteer to send us in the “Contact Us” form.
Use of your information
Any information which you provide using the “Contact” form is not made available to any third parties and is only used by Antiques Central in line with the purposes for which you provided it (e.g. to contact you and answer any queries which you have raised in the “Contact” form or to address any other feedback which you send us in the “Contact” form) or to arrange for payment, delivery or collection of goods, or for any reasonable incidental purpose.
Disclosure to Other People
We do not disclose, sell or distribute any personal information which you send to us to any third parties. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Security
We employ security measures to protect your information from access by unauthorised persons and to guard against unlawful processing, accidental loss, destruction and damage and we will do our best to ensure that all records we hold remain secure in line with our obligations under the Data Protection Act. We take our security responsibilities seriously, employing the most appropriate physical and technical measures. We review our security procedures and software regularly.
Retention
We do not retain your personal data for longer than it is necessary for us to comply with the purpose for which you gave it to us. Any personal data which you provide to us using this website will be used in line with the purposes for which you provided it and after this purpose has been completed, we will delete your personal data.
Accessing Your Information
You are entitled to see the information we hold about you. On written request, we supply copies of your personal data which you may have supplied to us using our website. If you wish to obtain copies of this personal data, you should write to Antiques Central and ask that we provide you with an Access Request Form. The law entitles us to charge you a fee for doing so. Your request will be dealt with as soon as possible and will not take more than forty days to process. If you discover that Antiques Central holds inaccurate information about you, you can request that we correct that information. In certain circumstances, you may also request that data which you have supplied via our website be deleted (although you should note that if you request a deletion, you would generally be expected to identify some contravention of data protection law). Upon written request, we will supply you with a Data Rectification/Erasure Form for this purpose.
Contacting Antiques Central
If you are concerned about how your personal data is processed by our website, please do not hesitate to bring these concerns to our attention using the contact details below:
Email address: avcmidlands@gmail.com